The B2C e-commerce industry in the UK accounted for the major shares of the overall retail sales. Due to the increasing Internet penetration and online shopping, the B2C e-commerce segment is gaining prominence in the UK. Key The growing B2C e-commerce market in the UK is one of the primary same-day delivery market drivers. End-users are willing to pay extra money for quick delivery of their products, and the time demand for parcel delivery varies with each customer. The e-tailers are offering reduced lead time to sustain competitively in the same day grocery delivery market.
Major Key players profiled in this report are: Royal Mail, Royal Mail Courier Services, eCourier, CitySprint, On the dot, Rico Logistics, Jinn, DHL Parcel UK, Courier Logistics Ltd
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This report reviews the UK same day delivery market. It has been completely re-researched and re-written in 2019. It includes:
– B2B segments in industries such as healthcare, high-tech / field service, retail and logistics, and ad hoc deliveries.
– B2C segments such as online retail and takeaway food.
We do not include outsourced last mile parcel delivery from the depot to the consignee (a change from the previous edition of this report)
The report quantifies the market size, historical growth rates and levels of industry profitability.
It also includes an in-depth analysis of the relevant drivers of industry growth setting out historical trends and available forecasts.
It identifies and profiles the leading providers of same day delivery services in the UK.
It includes our forecast scenario for market growth which is based on analysis of market and company trends and relevant growth drivers.
What are the sources and methodology?
This report is based on
– Interviews with senior-level contacts in the logistics industry
– Extensive research into published industry sources
– In-depth analysis of the macroeconomic environment and relevant market drivers
– Financial analysis of the accounts of companies in the industry
Information from these sources has been synthesised and presented clearly and concisely with extensive use of charts, tables and insightful quotes from interviews to illuminate points and support conclusions
Market forecasts have been constructed using simple assumptions which are clearly stated. Supporting evidence is provided for our assumptions but readers can easily flex them to model alternative scenarios.
Who is it useful for?
The report is intended for:
– Providers of same day delivery services
– Companies that employ same day carriers including retaielers and takeaway restaurants
– Parcel carriers
– Investors in these businesses
– Banks, analysts, consultants and other parties with interests in the sector
– Market regulators and policy makers
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Market segments and operating models
Same day delivery covers the transport of a wide range of items across many industries via a variety of business models. Our definition of the market for this report includes the following areas:
B2B same day deliveries including specific services for customers in areas such as healthcare, field service (technical courier) and retail as well as ad hoc deliveries.
B2C same day deliveries of online retail items, which has historically been very small but is now growing rapidly as a premium option. It includes both urgent deliveries via dedicated courier and less-urgent deliveries via shared services.
Takeaway food delivery, a new segment which has been given impetus be the advent of companies such as Deliveroo and Just Eat
The market size is around £800m, having grown at an increasing rate in recent years, as the B2C online retail delivery and takeaway food segments have become established.
Operating models vary between the different segments and delivery types. Operational features may include:
– Traditional, point-to-point, on demand courier operations
– Scheduled deliveries with shared transport
– In-day hub operation
– Use of a network of distributed inventory locations
– Leveraging of existing delivery operations
– Marketplace aggregators and apps
– Electric cargo bikes
Technology has had a large influence on the market from better tracking to apps enabling marketplace models to operate.
Increase in flexible working has been important with most couriers working on a self-employed basis. Also most parcel carriers now outsource their final delivery stage. Recent court cases and potential government action might lead to tightening of the rules which could impact profitability but are not likely to fundamentally change the industry.
Retailers are starting to offer same day home delivery, and some consumers have shown they are willing to pay for it, for some deliveries. This is likely to be a major growth driver as same day home delivery becomes more mainstream.
Retailers with the necessary scale, network of operations and capabilities, such as Argos and Amazon, are setting up their own same day delivery channels, potentially giving them competitive advantages if they can deliver a superior service.
The healthcare segment has received a boost from the introduction of electronic prescriptions, with medicines often delivered to people who are less mobile via couriers.
The trend towards more modular equipment that is easier to fix by swapping out damaged components brings more equipment service within the scope of technical couriers.
e-substitution by email and secure file sharing software has meant that the document segment has declined significantly, but there is still a requirement for some urgent documents to be couriered.
Geographical coverage of same day services are mainly focused on – principally – London and other large cities. Argos, Amazon and CitySprint are exceptions to this, as they offer national same day deliveries.